Spa Policy
WHAT YOU NEED TO KNOW
Spa 101
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Cancellation Policy
As a courtesy to the other guests and to OC Facial Care Centertherapists, we adhere to the following cancellation policy:
If you must cancel or reschedule your appointment, notify the spa at least 24 hours in advance to avoid being charged. A fee of 100% of the value of the service you have scheduled will be charged to your credit card should you cancel an appointment will less than 24 hours notice.
A late arrival resulting in a delayed start of your scheduled service will be reduce the length of your treatment, lessening its effectiveness and your pleasure. Your treatment will be end on time so that the next guest is not inconvenienced. The full value of your treatment will be charged.
Prices are subject to change without prior notice
OC Facial Care Center gift cards and e-certificate are available for purchase in any amount over $50. Purchase online or via email.
To increase satisfaction:
- Robes and slippers are provided for use at the spa
- To respect guest’s privacy, general tour of the spa facility are provided only at designated times of the day
- The spa atmosphere is one of calm and quiet. To preserve the tranquil nature of the spa, please be considerate of the other guest. Speak softly. Cell phones, pagers, cameras and laptops are not permitted in the spa
- The spa retain right to refuse service or ask guest to leave facility.
SPA LIKE A PRO
Our goal is to create a relaxing experience for all. Talk to us about how we can enhance your comfort and relaxation. If you have any request, let us know. If you prefer a specific service provider please make your request at the time of reservation. OC Facial Care Center will provide you with the robe, towel and slipper as well as grooming amenities and toiletries
Mind your manners
Please no phones, laptops or any devices that may disrupt the other guest’ enjoyment.
Infrared Sauna H
The h indicates a heat treatment. Guests who are pregnant, have high blood pressure or suffer from coronary illness are urged to not partake of these treatments amenities. For guidance, consult a spa associate.
*A credit card is required to schedule a spa appointment.
Spa Like a Pro
Our goal is to create a relaxing experience for all. Talk to us about how we can enhance your comfort and relaxation. If you have any request, let us know. If you prefer a specific service provider please make your request at the time of reservation. OC Facial Care Center will provide you with the robe, towel and slipper as well as grooming amenities and toiletries
Personal Care
To ensure that you reap the full benefits of the spa experience, we suggest:
· Take care not to overheat in Infrared Sauna
· Drink plenty of water and refreshing teas to prevent dehydration.
Infrared Sauna H
The h indicates a heat treatment. Guests who are pregnant, have high blood pressure or suffer from coronary illness are urged to not partake of these treatments amenities. For guidance, consult a spa associate.
Mind your manners
Please no phones, laptops or any devices that may disrupt the other guest’ enjoyment.
Silence is golden
A low voice and quiet tones are appreciated by your fellow guest.
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